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VPS technical support

Your server under watch: load, backups, security

Technical support for VPS and dedicated servers: round-the-clock monitoring, security, optimisation, updates and backups. With an engineer who already knows your project instead of learning it from scratch on every request.

1 hresponse time
20requests per month
24/7monitoring, no days off
8layers of checks
90days of log retention

* Figures for the Professional plan. All three service levels are below.

Administration — Starter

* Included with every VPS we host

  • Response time — up to 3 hours
  • Support via ticket and e-mail
  • VPS reboot
  • Initial VPS setup: Linux distribution with the usual services, mail configuration
  • Help identifying problems with VPS operation
  • Weekly VPS backup, restore on request
Free

Administration — Basic

* Recommended if you have no in-house specialists

Everything in Starter, plus:

  • Response time — up to 3 hours
  • Requests per month — 5
  • 24/7 availability monitoring — CPU, memory, disk, network
  • Software and Linux kernel updates
  • Support by phone as well
  • Troubleshooting downtime and website performance tuning
  • Backups: database daily, whole server weekly, with restore verification
50 000 KZT per month
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Administration — Professional

* When downtime costs you money

Everything in Basic, plus:

  • Response time — up to 1 hour
  • Requests per month — 20
  • 24/7 security monitoring — eight layers of checks, described below
  • DDoS protection based on Cloudflare
  • Web application firewall (WAF)
  • Admin panel and SSH access restricted through VPN
  • Bot attack analysis and filtering
  • Content delivery network (CDN)
  • Website engine updates with testing
  • Tuning of Nginx / Apache / PHP-FPM / MySQL configurations
  • Slow query analysis and index creation
  • Database cleanup from junk and stale data
  • Personal IT manager for the project
100 000 KZT per month
Order technical support

24/7 security monitoring: eight layers

Each layer covers its own scenario. What slips past one is usually visible to another: signatures catch known threats, while integrity control catches any unexpected change to files. The availability layer is part of the Basic plan, the other seven come with Professional.

Availability and resources

CPU, memory, disk and network. Once a threshold is crossed, the engineer sees it before the site starts slowing down.

Catches overload, memory leaks, disk filling up, a service going down.

Web shell hunting

We scan website files with our own rule set, and every hit is checked automatically against the VirusTotal database.

Catches uploaded backdoors and hidden file managers.

Code integrity

We fingerprint the website code and compare: what changed, what appeared, what was removed.

Catches a planted file or an edit to working code, even when the malware is unknown.

Logs and attacks

Password guessing, SQL injection and XSS attempts, scanning, request spikes. Events are correlated with one another.

Catches credential brute force and targeted attacks on the site.

Website errors

Nginx, Apache, PHP and MySQL errors broken down by project: what fails most often and when it started.

Catches degradation before customers complain, and traces of failed attacks.

Software vulnerabilities

The list of installed packages is checked against known vulnerability databases — you can see exactly what needs updating.

Catches an outdated kernel, forgotten libraries, unpatched services.

Configuration audit

Configuration is compared against a security baseline: SSH access, password policies, file permissions, network settings.

Catches weakened settings left behind after urgent work.

Source code analysis

We look for places where user input reaches an SQL query or executable code.

Catches injections and unsafe calls before anyone finds them from outside.

  • Monitoring of virtual server resources

    To spot a shortage of disk space or memory, or an overloaded processor, in good time, we install an agent on the server that reports problems to us around the clock.

    The engineer learns that a limit is approaching before the site starts slowing down or stops opening altogether.

  • A break-in is visible within hours, not a month later

    Most owners learn about a break-in when the site starts sending spam or lands on a blacklist. We look for backdoors in files, track code changes and analyse logs — that is eight independent checks.

    Behind every finding there is an engineer: false positives are reviewed once and stop distracting, while real ones do not drown in the noise.

  • Backups kept under control

    Daily database copies and weekly copies of the whole server are stored on external servers, plus an additional archive copy on a third server.

    A copy that cannot be restored is not a copy — so we verify the restore, not just the fact that a backup was created.

  • Timely software updates

    We keep an inventory of the software installed on the server and compare it against known vulnerability databases — it is clear which package and which version is due for an update.

    Linux and 1C-Bitrix updates are applied in an agreed window and with a rollback option, so that an update does not turn into downtime.

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